Who we are
Suggested text: Our website address is: http://blazesecuresolutions.com.
This Privacy & Security Policy (“Policy”) outlines how Blaze Secure Solutions Private Limited (“Blaze”, “Company”, “We”, “Us” or “Our”) manages and protects any information you provide while using our Mobile Application. We are committed to safeguarding your privacy and securing the data you share with us.
When we request personal information from you, we assure you that it will be treated confidentially, by this Policy, the Digital Personal Data Protection Act, 2023 (“DPDP”) of India, and other applicable laws and regulations.
By using Blaze Secure’s Mobile Application (“Application”, “Platform”, “App”), and by providing your personal information or using our services, you expressly agree to be bound by the terms of this Policy, our Terms and Conditions, and other relevant Company Policies available on the App. You also agree to be governed by the laws of India, including data protection and privacy. If you do not agree with this Policy, please do not use or access the App or avail of our Services.
This Policy is an integral part of and is subject to the Terms and Conditions (“Terms”) of Blaze Secure Solutions Pvt Ltd. Any terms used in this Policy but not defined here will carry the meanings assigned to them in the Terms.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors can download and extract any location data from images on the website.
1. Collection of Data
We collect personally identifiable information of App users (“Personal Information”), which may include but is not limited to basic information given to us during sign-up/registering on the App, such as name, date of birth, address, telephone/mobile number, email ID, occupation, information shared such as proof of identity or address, demographic-related details like area, postal codes, your occupation and employment status, your preferences and interests, among other necessary personal information that help us serve you better.
2. How we use your data
We require this information to understand your needs and to provide the service you request. In our efforts to continually improve our App and service offerings, we collect and analyze demographic and profile data about users’ activity on our App. We identify and use your IP address to help diagnose problems with our server, and to administer our App. Your IP address is also used to help identify you and to gather broad demographic information. We may occasionally ask you to complete surveys conducted either by us or through a third-party market research agency. These surveys may ask you for personal information, contact information, gender, date of birth, demographic information (like pin code, age, or income level) attributes such as your interests, household or lifestyle information, your purchasing behavior or history preference, and other such information that you may choose to provide. The survey may involve the collection of voice data or video recordings. Participation in these surveys is purely voluntary. We use this data to tailor your experience on our App, providing you with content that we think you might be interested in and displaying content according to your preferences.
We also require your information to take care of the following reasons:
Internal Record Keeping: The information collected may be used to improve our App and services. Promotional emails about new services, special offers, or other information which we think you may find interesting, may be sent to you periodically to the email address which has been provided by you. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. This information may be used to customize the App to suit your interests.
Security: Our primary commitment is your security and privacy. To prevent any kind of unauthorized access or disclosure we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online through the App. The transmission of information is not completely secure for reasons beyond our control. We adopt industry-standard security measures and keep updating our systems from time to time to protect your personal information against any hacking or virus dissemination. However, by using our App, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding the use of our App. Users are responsible for ensuring the protection of login and password records for their accounts on the App.
3. Third Party Links
Our App may contain links to third-party websites, programs, applications, or software (“Third-Party Links”), over which the Company has no control, and assumes no responsibility for the content, privacy policies, or practices of any such Third-Parties. The Company does not warrant the offering of any of these entities/individuals or their Third-Party Links.
YOU ACKNOWLEDGE AND AGREE that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, and services available on or through any such third-party links or services.
WE STRONGLY ADVISE you to read the terms and conditions and privacy policies of any Third-Party Links that you visit.
4. Cookies
Cookies are files, stored on your device’s internal memory, with a small amount of data that is commonly used as an anonymous unique identifier. Cookie and tracking technologies are useful for gathering information such as Device type and operating system, tracking the number of users on the App, and understanding how users use the App. Cookies can also help customize the App for users. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. When you use our App, we will collect the data related to your location and mobile device. The information we collect also helps us to provide you with better customer support. It will make our services more efficient for the new as well as the existing customers. Personal Information cannot be collected via cookies and other tracking technology; however, if you previously provided Personal Information, cookies may be tied to such information. If you choose to refuse our cookies, you may not be able to use some portions of the App and/or the Services provided by Blaze.
5. Disclosure of Information to Outside Parties
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include third parties who assist us in operating our App, conducting our business, or servicing you, so long as those third parties agree to keep this information confidential.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may also share Personal Information with third parties under the following circumstances: (1) as permitted or required by law; (2) when trying to protect against or prevent or investigate actual or potential fraud or unauthorized transactions; (3) in the event of illegal activities, or events in which threats or potential threats to the physical safety of any person or persons is evident, or when violations of terms and conditions occur; (4) in working with third-party companies to support the App’s technical operation, fulfill an order, or execute a specific promotion or program; (5) in the event of a corporate sale, merger, acquisition, or similar event or that we transfer the operations of the App or services offered on or through the App to another party. The information is not provided to these companies for marketing purposes.
We may also share information with third parties as necessary to provide you with the services that you requested. If Personal Information is shared with any third party to fulfill an order for the Services, the third party will have no right to use the Personal Information for independent purposes. In support of this policy, the Company will enter into written agreements with any third party receiving Personal Information requiring the third party to comply with the Company’s privacy policies and applicable laws. To prevent your Personal Information from being shared with a third party, you can choose not to use the affected service or participate in the affected ordering or promotional activity.
6. Choice/Opt-out
When you are prompted on our App to fill out any form, you can check for a box that provides you the option that you are not keen on receiving any direct marketing information from us. This ensures the information is not used for any direct marketing by anybody. Anytime you change your mind about receiving the direct marketing emails, that you have previously signed up for, you can always let us know through an email at info@blazesecuresolution.com.
7. Customer Data Rights
It is the right of a customer to manage, change, limit, or delete personal information. They can do this by contacting us or through their account settings. If the customer visits their account settings, however, they can correct, change, or modify some information. In some circumstances as a customer, you have the right to limit or restrict the ways we process your personal information. You can request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address). If you wish that all of your data is erased, we will no longer be able to offer any support or our services to you.
In some circumstances as a customer, you have the right to limit or restrict the ways we process your personal information. You have the right to approach our Data Protection Grievance Officer in order to submit complaints/grievances about our collection and use of your Personal Data. In the event you are not satisfied with the resolution or solution offered by our Data Protection Grievance Officer, then you have the right to complain to any data protection authority. In such a case, please contact our Data Protection Grievance Officer via email at grievancecell@blazesecuresolutions.com.
8. Security Measures
We use encryption protocols to secure and safeguard sensitive data such as your personal information. This encrypts our user communications with the App’s servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users, and will attempt to reset passwords if needed. You are ultimately responsible for your username and password and all activities that occur on the App under your username. If your password is compromised, the security of your Personal Information may be compromised as well. Thus, if you believe that your password has been compromised, please change your password immediately. The security of your Personal Information is important to us; however, you should understand that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
9. Provide Troubleshoot and Improve the Services
We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the App / Services. Depending upon the jurisdiction from where you might be accessing our Platform and as per applicable laws, we use cookies, permissions, and other trackers on our Platform to collect and process data so as to provide you with a better online experience as well as improve our services.
10. Children’s Privacy
Use of our App is available only to persons who can form a legally binding contract under the Indian Contract Act, of 1872. We operate our App in compliance with the DPDP Act and we do not knowingly solicit or collect personal information from children under the age of 18 (Eighteen) years. If you have shared any personal information of children under the age of 18 (Eighteen) years, you represent that you have the authority to do so as their legal guardians or parents and permit us to use the information by this Privacy Policy.
11. Legal Compliance with Data Protection Laws
Blaze complies with the “Digital Personal Data Protection Act” (DPDP) of India 2023. In compliance with the DPDP Principles, Blaze commits to resolve DPDP Principles-related complaints about our collection and use of your Personal Data. We will investigate and attempt to resolve any DPDP Principles-related complaints within 90 (Ninety) days
12. Data Protection and Grievance Officer
If you have any questions about this Privacy Policy or our privacy practices (or) If you have a disability and need to access this Policy in a different format (or) If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, Please contact the
Data Protection Grievance Officer at +91 9962733044.
What rights do you have over your data?
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
13. Consent
By using our App/Services or by providing your information, you consent to the collection, use, storage, disclosure, and otherwise processing of your information (including sensitive personal information) on the App by this Privacy Policy. You have the option to withdraw the consent that you have already provided by contacting us via email at enquiry@blazesecuresolution.com. Please mention “Withdrawal of consent for processing personal information” in the subject line of your email. We will verify such requests before acting on our request. Please note that withdrawal of consent will be by the terms of this Privacy Policy, related terms of use, and applicable laws. In the event you withdraw the consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.
14. Other Terms and Conditions
Please read our Terms & Conditions and other Company Policies to ensure that you understand the additional terms and conditions that may apply to your use of the App and services obtained through the App.
15. Contact Us
If you have any questions, concerns, or comments about our Privacy Policy, or if you require assistance or support, you may contact us using the given information:
� By Phone: +91 915050 40 40
� By Email: enquiry@blazesecuresolution.com
� By Postal Mail: To,
No.3A, 4th Cross Street, Krishna Nagar, Pammal, Kanchipuram – 600075, Tamil Nadu