The following Terms and Conditions (“Terms”) apply to your use of the Services offered by Blaze Secure Solutions Private Limited (“Blaze” or “Company”) to you. By using the Services through Blaze secure “Mobile Application”, “Application” or “App”, you agree to be legally bound by these terms and conditions, and all other policies of the Company, including those available by hyperlink within the App.
Blaze Secure is a Mobile Application owned and operated by Blaze Secure Solutions Private Limited; is a company incorporated under the laws of India with its registered office at No.3A, 4th Cross Street, Krishna Nagar, Pammal, Kanchipuram – 600075, Tamil Nadu.
For these Terms and Conditions, wherever the context so requires, “You”, “Your”, “Customer”, “Member” or “User” shall mean any natural or legal person who has agreed to become a User on the App by downloading the App and providing registration data while creating an account on the App as a registered user. The terms “We”, “Us”, or “Our” shall mean the Company.
ACCESSING, BROWSING, OR OTHERWISE USING THE APPLICATION AND/OR ITS SERVICES INDICATES YOUR AGREEMENT TO ALL THESE TERMS AND CONDITIONS, SO PLEASE READ ALL TERMS AND CONDITIONS CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms and Conditions, you also accept and agree to be bound by Company Policies (Including but not limited to the Privacy Policy available on the App), as amended from time to time. BLAZE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, CONCERNING THE SERVICES AND HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. If you do not agree to these Terms and Conditions, you may not access or use the App and the Services.
1. SERVICES
1.1. Blaze is engaged in the business of providing Affordable Risk Management Services for securing assets and personnel for small-scale firms, through membership-based services, to its Client i.e., small-scale Shops / Offices (hereinafter referred to as your/the “Establishment”) for Fee provided in the ‘Plan and Pricing Chart’ (Clause3.1) under the type of Blaze Membership Plan you choose (“Services”).
1.2. As part of the Services, Blaze provides your Establishment with 1 (One) Fire Extinguisher and based on your Blaze Membership Plan, Blaze provides insurance coverage for; (i) small business assets (“Shop Membership”); and (ii) employees of the member’s businesses (“Staff Membership”) or both as part of a Comprehensive Coverage Plan; by acting as an intermediary between you and third-party Insurance Providers.
1.3. Blaze shall only provide the Services to Members who own or are authorized to represent an Establishment(s) and Blaze shall retain the right to withhold from providing the Services to any person or entity, at the sole discretion of Blaze.
1.4. Blaze shall only act as an intermediary between you and third-party Insurance Providers who provide you with insurance coverage and you acknowledge that Blaze shall not be held liable or responsible for any claims, suits, and damages arising out of such insurance coverage.
1.5. Blaze shall have the right to conduct inspections or Audits at your Establishment(s) on a Quarterly / Periodic basis (every 3 months). Blaze shall inform you 1 (one) day before conducting such inspections or Audits.
1.6. In connection with Clause 3.4 herein, you understand, acknowledge, and agree that any Insurance Coverage chosen by you shall only commence upon your full remittance of the fees payable for the same, as per your chosen Membership Plan.
2. MEMBERSHIP
2.1. You may choose the following Membership Plans:
2.1.1. Shop Membership: which provides Insurance Coverage for all your business assets; and/or
2.1.2. Staff Membership: which provides Insurance Coverage for the employees of your business.
2.2. Blaze provides extensive coverage for Fire, Burglary, and Employee welfare under our Membership Plans, and accordingly, you have the option to scale up or upgrade your coverage in the following instances;
2.2.1. Blaze also provides a Comprehensive Coverage Plan, which means that you can protect both your assets and employees under 1 (one) membership plan.
2.2.2. Blaze can also provide additional coverage, subject to the conversion rate mentioned under Clauses 3.2 and 3.3.
2.3. You can Upgrade your coverage in the following manner;
2.3.1. Contact Blaze’s support team to request additional coverage;
2.3.2. Specify the amount of asset coverage or the number of additional employees to be covered under the Upgraded plan;
2.3.3. Pay the corresponding Fees, which shall be inclusive of all applicable taxes.
3. CONSIDERATION
3.1. In exchange for the Services provided by Blaze, you shall pay consideration or the “Fees”, by the Plan and Pricing Chart, which is prescribed hereunder:
3.1.1. You shall pay the Fees as per the following available methods:
(i) UPI Payments: through the use of Applications such as Paytm, GPay, PhonePe, etc.
(ii) Loan Provider: exclusively for the “Diamond” plan, wherein EMIs shall be facilitated by loan providers based on eligibility.
All payments made to Blaze shall be cashless and 100% digital. Blaze will not accept cash as payment for transparency and ease. Blaze is not responsible for cash transactions and shall not be liable or responsible for the same.
3.2. In case you require additional coverage for your assets under the Shop Membership Coverage, Blaze can provide you with such additional coverage for the following conversion rate:
For every additional Rs. 10 Lakhs asset value = Rs.3,000/- + all applicable Taxes per Rs. 10 Lakh Coverage, shall be added to the Annual Cost payable by you to Blaze.
3.3.In case you require an extension of your Staff Membership Coverage, to cover additional employees, Blaze can provide you with such additional coverage for the following conversion rate:
For every additional Employee = Rs.2,000/- + all applicable Taxes per Employee shall be added to the Annual Cost payable by you to Blaze.
3.4. Your Insurance Coverage, shall commence on realization of full payment made by you to Blaze.
3.5. Notwithstanding anything contained in these Terms and Conditions, to facilitate new Members to join with ease and financial flexibility, Blaze, as part of its exclusive First-Year Launch Offer, shall bear all charges relating to applicable taxes for such Members, starting from 15/10/2024 till 14/10/2025, after which all applicable taxes shall be charged on the respective Members.
4. PAYMENT
4.1. The Fee payable by you as per the concerned Plan shall remain fixed during the term of your current subscription, and shall be payable along with applicable taxes subject to Clause 3.5 herein however, you acknowledge that such Fee shall be subject to change and any such change will be notified to you, at least; (i) 30 (Thirty) days before such change, in the event you have subscribed to the Platinum Plan or Diamond Plan; and (ii) 10 (Ten) days before such change, in the event you have subscribed to the Gold Plan or Silver Plan.
4.2. You shall make payments on a periodical basis, based on your Membership Plan however, the benefit of such Plan shall only be available to you on your full remittance of the Fees payable by you, towards the Services offered by Blaze, as per and under such Membership Plan chosen by you.
4.3. You shall pay the amounts due within a period of 5 (Five) days of receiving such Invoice, failing which, you shall be liable to pay the entire amount due along with Interest charged at 18% (Eighteen Percent) per annum, from the date of when such payment becomes due.
4.4. In the event you have availed any services from Blaze that is not part of the regular services provided, then such additional services shall be charged at a rate as mutually accepted by you and Blaze, and the same will be billed separately to you, on a periodic basis or immediately, based on Blaze’s sole discretion. Please read our Payment, Cancellation, and Refund Policy carefully, before availing of the Services.
5. CANCELLATION AND REFUND
5.1. You have a right to cancel the Services at any time, however, once the Insurance Policy has been issued, the money paid as a premium to Blaze cannot be refunded
5.2. All Fees payable by you to Blaze are Non-Refundable, it is your responsibility to read these Terms and Conditions and other Policies of Blaze, carefully before availing of the Services.
5.3. Fees may be refunded based on Blaze’s sole discretion. Please read our Payment, Cancellation, and Refund Policy carefully, before availing of the Services.
6. REWARDS PROGRAM
6.1. Blaze offers to all its Members the “Financial Freedom Facility” or “3F”. 3F is a unique program designed to provide Members an opportunity to reduce their Membership Costs by earning rewards through referrals.
6.2. Members may refer others to Blaze and each successful referral shall result in the adage of 750 Points to that Members account, wherein 1 Point is equal to 1 INR.
6.3. All Referrals and conversion to rewards thereof can be tracked on the App via its simple and user-friendly dashboard.
6.4. Members can redeem these Points during their membership renewals. It is entirely possible for a member to renew their membership through redeemed Points alone, without paying any money, if enough Points have been accumulated.
6.5. After the completion of your first subscription term, Members may renew any excess Points, i.e., Points accumulated after redeeming any membership renewal, for other products that may be offered by Blaze from time to time, such as Insurance for two-wheelers, cars, health and other such services available through Blaze.
6.6. You understand, acknowledge, and agree that; (i) Points shall only be used as described above; (ii) Points cannot be transferred, exchanged, or sold between accounts / to other users of the Services; and (iii) Points cannot be redeemed for cash/money.
7. REGISTRATION
7.1. In order to avail of the Services, you must first download and install the App on your device and you must create and register your account on the App. Please read our Privacy Policy and these Terms and Conditions carefully before registering your account with Blaze’s App.
7.2. For more information on how to sign up or register to get a Blaze Membership, reach out to us at:
Phone No: 91 50 50 40 40
Email: enquiry@blazesecuresolution.com
Website: www.blazesecuresolutions.com3. Third-Party Links
8. YOUR OBLIGATIONS
You understand and acknowledge that;
8.1. During the performance of the Services, you will cooperate with Blaze as reasonably required.
8.2. You shall enter into a Separate Agreement with Blaze for the provision of Services, which shall be by these Terms and Conditions, and other Policies of Blaze.
8.3. You shall not avail the Services of Blaze in the event you wish to avail the Services as an individual. Blaze only offers their service to owners/authorized representatives of an Establishment(s).
8.4. You shall store the Fire Extinguisher within the premises of the Establishment in the manner and location as prescribed by Blaze, for ease of access to the Fire Extinguisher in the event of an emergency. You acknowledge and agree that Blaze shall not be held liable and responsible for the mismanagement/relocation of the Fire Extinguisher, under any circumstance.
8.5. You shall maintain a Fire Extinguisher Log-Book, keeping track of maintenance and usage of the Fire Extinguisher as the same shall be subject to Audits at the time of filing claims.
8.6. You shall use the Fire Extinguisher exclusively within the premises of your Establishment. You shall immediately report to Blaze any use or damage to the Fire Extinguisher and Blaze shall refill/replace the Fire Extinguisher, at no cost, within 72 (Seventy-Two) hours from the receipt of such information. In the event you have (i) used the Fire Extinguisher for any other reason and/or location, or (ii) misplaced/lost the Fire Extinguisher, then you shall be charged separately, along with applicable taxes, for any refilling/replacement of the Fire Extinguisher. Failure to report the same to Blaze shall lead to non-compliance which may lead to additional costs payable by you to Blaze.
8.7. In the event your assets (“Stock”) increase by more than 10% (Ten percent) of the declared value, you shall immediately report the same to Blaze. Your failure to do so could lead to underinsurance which may lead to potential claim issues.
8.8. You shall immediately notify Blaze of any change in the Employee’ working at the Establishment. Your failure to do so may lead to incorrect rates and may affect your insurance coverage.
8.9. You shall immediately notify Blaze of any change in the Location of the Establishment and/or any change in the Ownership of the Establishment.
8.10. You shall maintain an “Attendance Register”, which shall record the attendance, and the inward and outward timings of all employees and visitors, throughout your service period and you shall produce the same as requested by Blaze.
8.11. You shall store and record Salary Slips or Cash Vouchers to facilitate the claim process.
8.12. Your failure to maintain and keep Attendance Registers, Salary Slips, or Cash Vouchers may disrupt the claim process and lead to unwanted delays.
8.13. In the event of an emergency/incident/accident, you shall immediately notify the relevant authorities to expedite the claim process. Blaze will swiftly act upon such proper reporting. You understand, acknowledge, and agree that any delay in such reporting may lead to delays and a slower claim process.
8.14. To optimize and speed up the claim process, you are required to capture and submit spot photos/videos when possible. You understand, acknowledge, and agree that any lack of spot photos/videos, may slow down the claim process significantly and decrease the efficiency of the resolution.
8.15. You acknowledge that Employee Insurance Coverage offered through the Services of Blaze is limited to a maximum assured sum of Rs. 3,00,000/- (Rupees Three Lakhs Only). Any claims made beyond this amount shall be subject to the approval and conditions specified by such third-party Insurance Providers.
8.16. You may be asked to produce various documents and reports, including the Attendance Register, to file Insurance claims before the concerned third-party Insurance Provider. Blaze will expedite the claim process based on accurate submission of the same. You agree and acknowledge that the storage and production of the same shall solely be your responsibility and in no event shall Blaze be liable or responsible for any delay or absence of the production of such documents and reports, to file an insurance claim(s).
8.17. You agree to cooperate and be prepared for regular Audits conducted every 3 (three) months by Blaze.
8.18. You acknowledge and agree that any Employee Accidental Insurance Coverage offered through the Services provided by Blaze, shall be limited to Accidents caused to Employees or other persons covered under such Employee Accidental Insurance Coverage, and shall only be applicable if such accidental harm/loss of life or limb, was caused (i) within the premises of the Establishment; or (ii) during travel of such Employee, from the Establishment to their place of residence. Further, you acknowledge and agree that Blaze shall not be responsible or held liable in the event of any accidental harm/loss of life or limb caused to any persons, including but not limited to your Employees.
8.19. You shall cooperate with Blaze during training sessions and you acknowledge that Blaze shall not be liable or be held responsible for your non-participation/ non-cooperation of the same.
8.20. You understand, acknowledge, and agree that (i) your failure to provide accurate facts and/or (ii) if you misrepresent facts, hide details, or suppress important information; then, such acts or omissions may lead to your denial of claims and may harm your reputation. Further, you acknowledge and agree that Blaze shall not be responsible or held liable in the event of any misrepresentation/suppression of facts made by you.
9.TERM AND TERMINATION
9.1. The Term of your Service will be by the Plan chosen by you and shall be mentioned to you at the time of availing the Services, subject to the separate Agreement entered into between you and Blaze. Further, the term of your Subscription Service shall automatically renew for the same duration as your Subscription Term.
9.2. In our sole and absolute discretion, Blaze may limit, suspend, or terminate Services and user accounts, prohibit access to the App, and take technical and legal steps to keep users off the App, if we believe that they are creating problems or if they breach, violate, abuse, exploit or act inconsistently with the Terms and Conditions and other Policies available on the App or anyway otherwise acted unethically.
9.3. Blaze at its sole discretion shall reserve the right to cancel unconfirmed or inactive accounts, without providing any prior notice to you.
9.4. If you use any false email/identity for any malicious, fraudulent, illegal, exploitative, or unlawful purpose, then Blaze shall reserve the right to refuse access to the App and shall in its sole discretion, terminate the account using such false email/identity, including linked accounts, without serving any notice to you.
9.5. Blaze may unilaterally terminate your Subscription Services and your Account on the App on the occurrence of any event mentioned in the “Prohibited Uses” clause mentioned in these Terms and Conditions.
10. PRIVACY
Our privacy policy clarifies how Blaze handles and takes care of any information that you share while using our Services. We have a deep commitment to protecting your privacy. When we ask you to provide personal information/data, we assure you that it will be treated as strictly confidential and by our Privacy Policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the App / our Services. For further information, please read our PRIVACY POLICY available on our Mobile Application.
11. CONFIDENTIALITY
You and Blaze, (individually “Party” or collectively “Parties”) shall keep in strict confidence and shall protect all information that is confidential and which has been disclosed by one party to the other party. This provision shall survive the termination of your Account and/or Services. Blaze shall be entitled to disclose all or any Confidential Information to any Government or Regulatory authority without prior intimation to you.
12. LIMITED LICENSE AND AGREEMENT
Blaze grants you a non-exclusive, non-transferable, revocable license to access and use our Services strictly per these Terms. You agree that the use of our Services is solely for the purposes mentioned herein. You will not sub-lease or sub-license the Service for any purpose, including business or commercial purposes. You agree and acknowledge that you shall not assign any of the responsibilities borne by you in these Terms and Conditions to any third party unless expressly written and signed by Blaze permitting you to assign your responsibilities to another entity/individual.
13. RELATIONSHIP OF PARTIES
You agree, understand, and acknowledge that no joint venture, partnership, employment, or agency relationship exists between you and Blaze, and your use of the App and the Services also do not explicitly or implicitly create any joint venture, partnership, employment, or agency relationship between you and Blaze.
14. USER ACCOUNT
14.1. You understand and acknowledge that upon registering and creating an account on our App, your data will be used to support your experience on the App, to manage access to your account, and for other purposes described in our “PRIVACY POLICY”.
14.2. You also acknowledge, consent, and agree that Blaze may access, preserve, and disclose your account information and content if required to do so by law or in good faith belief that such access, preservation, or disclosure is reasonably necessary to: (i) comply with legal processes; (ii) enforce the Terms of Service; (iii) respond to claims that violate the rights of third parties; (iv) respond to your requests for customer service; or (v) protect the rights, property, or personal safety of Blaze, its users, and the public.
14.3. You understand and acknowledge that when you create an account with us, you guarantee that (i) you are above the age of eighteen (18); (iI) you represent an Establishment, and (iii) the information you provide us is accurate, complete, and current at all times. Use of the App and our Services are available only to persons who can form a legally binding contract under the Indian Contract Act, of 1872. If you are a minor i.e. under the age of eighteen (18) years, you may not use the App and our Services. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your Account and Services. You are responsible for maintaining the confidentiality of your account and password.
14.4. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. You shall only use the name of the Establishment you are representing. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar, or obscene.
14.5. We reserve the right to refuse service, and/or terminate accounts for the Services provided in our sole discretion.
14.6. YOU ACKNOWLEDGE THAT THE SERVICES HAVE NOT BEEN DESIGNED TO PROCESS OR MANAGE SENSITIVE INFORMATION AND ACCORDINGLY YOU AGREE NOT TO USE THE SERVICE TO COLLECT, MANAGE, OR PROCESS SENSITIVE INFORMATION. BLAZE WILL NOT HAVE AND BLAZE SPECIFICALLY DISCLAIMS ANY LIABILITY THAT MAY RESULT FROM YOUR USE OF THE SERVICE TO COLLECT, PROCESS, OR MANAGE SENSITIVE INFORMATION.
15.THIRD-PARTY LINKS AND APPLICATIONS
15.1. Our Mobile Application may contain links to third-party websites, applications, programs, software, or services (Including all Mobile or Computer Applications on any operating System), collectively referred to as “Third-Party Services”, over which Blaze has no control, assumes no responsibility or the content, privacy policies or practices of any Third-Party Services. Blaze does not warrant the offering of any of these entities/ individuals or their Third-Party Services.
15.2. YOU ACKNOWLEDGE AND AGREE that Blaze shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, and services available on or through any such Third-Party Services.
15.3. WE STRONGLY ADVISE you to read the terms and conditions and privacy policies of any third-party websites, applications, programs, software, or services that you visit.
16. INTERMEDIARY
Blaze neither owns any third-party content nor has any control over it. The App is only an intermediary and Blaze will not be liable for any third-party information or services, made available or hosted by such third parties. The App shall observe due diligence mentioned under Part II of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
17. TRANSMISSION OF INFORMATION
Blaze neither initiates any transmission of information hosted on its App nor selects the receiver of such transmission.
18. PROHIBITED USES
You may use the Application and the Services offered only for lawful purposes and by these terms and conditions, including any company policies, and under any separate agreement entered into between you and Blaze. You agree not to use the App and the Services;
18.1. In any way that violates any applicable national or international law or regulation.
18.2. to exploit, harm, or attempting to exploit or harm minors, in any way by exposing them to inappropriate content or otherwise.
18.3. To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
18.4. To impersonate or attempt to impersonate Blaze or its Employees, another Company, another Company’s employee, another user, or any other person or entity.
18.5. In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
18.6. To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Services, or which, as determined by us, may harm or offend the Company or users of Services or expose them to liability.
18.7. Use Services in any manner that could disable, overburden, damage, or impair Services or interfere with any other party’s use of Services, including their ability to engage in real-time activities through Services.
18.8. Use any robot or other automatic device, process, or means to access Services for any purpose, including monitoring or copying any of the material on Services.
18.9. Use any manual process to monitor or copy any of the material on Services or for any other unauthorized purpose without our prior written consent.
18.10. Use any device, software, or routine that interferes with the proper working of Services.
18.11. Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
18.12. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Services, the server on which Services are stored, or any server, computer, or database connected to the Services.
18.13. Attack the Services via a denial-of-service attack or a distributed denial-of-service attack.
18.14. Take any action that may damage or falsify the Company’s rating.
18.15. Otherwise, attempt to interfere with the proper working of Services.
19. INDEMNITIES
You agree to release, defend, indemnify, and hold harmless, Blaze and its owners, partners, directors, officers, employees, agents, licensors, vendors, distributors or suppliers and any third party, individual, or entity that provides direct or indirect services to Blaze, from and against any and/or all claims, obligations, losses, liabilities, cost, expenses including reasonable attorneys’ fees and expenses, relating to or arising from or due to;
19.1. Any infringement or passing off of Intellectual Property Rights or another proprietary right of any person or entity.
19.2. Any inaccuracies found in the Application. We cannot promise that the content on the App will be accurate and up-to-date. You will be responsible for ensuring that the content posted by you is accurate and does not include any misleading information.
19.3. Any claims, demands, and actions including reasonable Attorney’s Fees, made by any third party.
19.4. Your use of the Service, your violation of these Terms, your violation of any law, rules, or regulations, or the rights (including infringement of intellectual property rights) of a third party.
19.5. You violate any Laws with specific regard to torts (including negligence), breach of statutory duty, and other civil and criminal wrongdoings. We claim no responsibility or liability if a suit arises out of your violation of any Law when you use our App and Service, in jurisdictions where such use is not lawful / prohibited.
19.6. Any penalty imposed due to your breach of these Terms and Conditions, Privacy Policies, and other policies of Blaze.
20.1. You acknowledge that Blaze shall not be liable, for any direct, indirect, incidental, consequential, punitive damages or peril to the life or limb, however, caused to you, concerning the Services.
20.2. Any claim covered under any Employee Accidental Insurance Coverage, opted by you through the Services of Blaze, shall be limited to an extent of Rs. 3,00,000/- (Rupees Three Lakhs Only) (“Limitation Amount”).
20.3. Blaze will under no circumstance whatsoever, be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms and Conditions, for any loss of profits, sales, business, or revenue; loss or corruption of data, information or software; loss of business opportunity; anticipated savings; loss of goodwill; or any indirect consequential loss.
20.4. Blaze shall not be liable to you for any reason about;
20.4.1. Any automatic payments made by you or any third-party service.
20.4.2. Any loss/damage/theft/destruction/injury/harm, caused by your improper use and improper storage of the Fire Extinguisher(s).
20.4.3. Loss of access to your Mobile Application account or the device used to avail the Services from Blaze.
20.5. YOU UNDERSTAND AND AGREE TO THESE TERMS WITH SPECIFIC REGARD TO THIS LIMITATION OF LIABILITY CLAUSE UPON AVAILING THE SERVICES OF BLAZE.
21. FORCE MAJEURE
Blaze shall not be liable for failing to carry out any of our obligations under these Terms and Conditions in the event that our failure results from any Force Majeure acts such as but not limited to; acts of God, War, Civil commotion, fire, flood, Government intervention or action, Political change, strikes, labor disputes and/or any other situations, causes or contingencies beyond our reasonable control. However, in such events, you shall continue to be liable to pay for charges due to us for the Services. If any such event beyond our control takes place that affects the performance of the Services or any of our other obligations under these Terms and Conditions, we will contact you as soon as reasonably possible to notify you of the same, and we shall use reasonable endeavors to minimize any disruption to the Services.
22. DISCLAIMER OF WARRANTY
These Services are provided by Blaze on an “as is” and “as available” basis. Blaze makes no representations or warranties of any kind express or implied, as to the operation of their services, or the information, content, or materials included therein. You expressly agree that your use of these Services and any Services, obtained through the Services is at your sole risk. Neither Blaze nor any person associated with Blaze makes any warranty or representation of the completeness, security, reliability, quality, accuracy, or availability of the Services. without limiting the foregoing, neither Blaze nor anyone associated with Blaze warrants that the Services and any Services obtained through the Services will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that the Application or the App’s server that makes it available, are free of viruses or other harmful components or that the Services and any Services obtained through the Services will otherwise meet your needs or expectations. Blaze hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for a particular purpose. The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.
23. E-PLATFORM FOR COMMUNICATION
You agree, understand, and acknowledge that Blaze is an online platform that enables you to avail the Services on the Mobile Application, at the price indicated therein at any time. You also agree, understand, and acknowledge that Blaze’s Mobile Application shall be subject to modifications, and be available only to a limited number of users, at Blaze’s sole discretion.
24. INTELLECTUAL PROPERTY
24.1. These Terms and Conditions are an agreement for access to and use of the Services, and you are not granted a license to any software by these Terms and Conditions. Blaze retains all intellectual property rights to Blaze’s content, the Services any other products, goods, or Services provided under these Terms and Conditions. You agree not to copy, rent, lease, sell, distribute, or create derivative works based on Blaze’s content, the Services, or products/goods, in whole or in part, by any means, except as expressly authorized in writing by Blaze.
24.2. “Blaze secure” and other marks indicated on our App are trademarks or registered trademarks of Blaze. Blaze’s graphics, logos, page headers, button icons, scripts, and service names are the trademarks of Blaze. Blaze’s trademarks may not be used in connection with any product or service that does not belong to Blaze, in any manner that is likely to confuse customers, or in any manner that disparages or discredits Blaze’s reputation. All other trademarks not owned by Blaze that appear on the App are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Blaze.
24.3. Blaze shall not be responsible for any infringement of such marks and designs provided by such Third-Party(s) and you agree to indemnify Blaze as per the “Indemnity” clause mentioned under these Terms and Conditions.
25. WAIVER AND SEVERABILITY
25.1. No waiver by Blaze of any term or condition outlined in these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Blaze to assert a right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.
25.2. If any provision or terms are held by a court of other tribunals of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provision or term will continue in full force and effect.
26. NOTICES
Any notices with these Terms and Conditions, Privacy Policy, and other Policies of Blaze, shall be sent by email via info@blazesecuresolution.com or by mail through Post to the registered address mentioned in these Terms and Conditions. Notices sent to you shall be addressed to your email address as provided by you at the time of creating your account on our App. We may give electronic notices regarding the Services and we may give electronic notices specific to you to your email address(es) on our record, as provided by you in the course of becoming a User. You shall keep all your account information current and up to date. You shall update us immediately regarding any change in your address or contact number/email.
27. COMPLIANCE WITH LAWS
Blaze will comply with the Digital Personal Data Protection Act, 2023, India (DPDP Act, 2023), and all applicable laws within the Territory of India. All benefits provided by Blaze, are complied with the Workmen Compensation Act. Blaze reserves the right, at all times, to disclose any information as necessary to satisfy any law, regulation, legal process, or governmental request. You will comply with all applicable laws in your use of the Services.
28. GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION
These Terms and Conditions shall be interpreted under and governed by Indian Law, subject to the jurisdiction of the courts in Chennai, Tamil Nadu, India. If any claim, controversy, or dispute arises between You and Blaze (individually “Party” or collectively “Parties”), concerning the construction, application, or enforcement of these Terms, or arising out of the breach of these Terms, the Parties will first try to resolve it through good faith negotiations upon written notice (email is acceptable) from either Party that a claim, dispute or other matter in question exists. If the Parties are unable to resolve any claim, dispute, or other matter through such negotiations the Parties shall refer such claim, controversy, dispute, or matter in question to binding arbitration by a sole arbitrator mutually appointed by the Parties under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be in Chennai, Tamil Nadu, India, and the arbitration shall be conducted in English. The award passed in such arbitration shall be final and binding on the Parties. The Parties agree to exercise their reasonable efforts to promptly settle such disputes to minimize costs.
29. MODIFICATIONS
Blaze shall reserve the right, in its sole discretion, to change, modify, add, or remove portions of these Terms and Conditions, at any time without any prior written notice to you. It is your responsibility to review these Terms and Conditions periodically for updates or changes. Your continued use of the Platform following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms and Conditions, we grant you a personal, non-exclusive, non-transferable, limited privilege to use the App and its Service. If you disagree with the new terms, you will no longer be authorized to use the App or the Services of Blaze.
30. ACKNOWLEDGEMENT
BY USING OUR APP AND OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, INCLUDING ALL OUR COMPANY POLICIES, AND AGREE TO BE BOUND BY THEM.
31. GRIEVANCE REDRESSAL MECHANISM
You can forward your grievances/complaints against violation of provisions of Rule 3(2)(1) of the Intermediaries Technology (Intermediaries Guidelines & Digital Media Ethics Code) Rules, 2021, to the Grievance Redressal Officer appointed by Blaze. All such grievances/complaints will be redressed within 30 (thirty) days. Details of the Grievance Redressal Officer are as under;
Grievance Redressal Officer:
Name: Mr. Lakshmanan M
Office Address: No.3A, 4th Cross Street, Krishna Nagar, Pammal, Kanchipuram – 600075, Tamil Nadu.
Email ID:grievancecell@blazesecuresolutions.com
Phone No:91 9962733044
In case the grievance is not satisfactorily addressed, the same may be escalated to Mr.. Jaikumar Managing Director of the Company by sending an email to md@blazesecuresolutions.com with “Grievance/Complaint redressal” as the subject of the email.
32. CONTACT US
If you have any questions, concerns, or comments about our Privacy Policy, or if you require assistance or support, you may contact us using the given information:
� By Phone: +91 915050 40 40
� By Email: enquiry@blazesecuresolution.com
� By Postal Mail: To,
No.3A, 4th Cross Street, Krishna Nagar, Pammal, Kanchipuram – 600075, Tamil Nadu